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BS
Benjamin S

1 reviews | Active since May 2014

02 Nov 2017, 12:52

Stop Order was worthless

I requested a stop order on my Vodacom account, as it had been cancelled several months prior and yet Vodacom kept debiting my account.

Essentially, FNB took my money for the stop order and did nothing about Vodacom. The new amount Vodacom has debited has virtually the same reference code and came out on the same date yet nothing was stopped!

Vodacom has removed more than R900 from my account in the last two months without so much as a statement.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2017, 13:12
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

BS
Benjamin S's update02 Nov 2017, 15:19
Reviewer Update
My Vodacom debit has been reversed. Thank you for the swift response FNB. Your move Vodacom.
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2017, 16:10
Official

Good day Selimas81,

Thank you for your postings.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

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