NS
Nicole S

1 reviews | Active since Jul 2015

17 Jul 2015, 21:59

Stop Numerous Unauthorized Debit Orders.Now.

For the last few months, unauthorized debit orders have come off my account. I called...AGAIN...last month to get the +-R500 worth of unauthorised debit orders paid back into my account...and you charged me for it! You charged ME to retrieve MY money that was ****** from ME due to YOUR incompetence. I work as a freelance assistant. I do not have the funds to cover your idiocy! Even if I did, it is still utterly ridiculous. And then you have the gall to charge me a fee because my account is in the red because you allowed what little money I have to be *******ly taken from me. I have NO debit orders. Surely there is a way that you can ''red-light' any deduction from my account? FNB, how can I help you...be less crud?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2015, 09:59
Official
Hello nicolels,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 724156.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)