MN
Marc N

1 reviews | Active since Jul 2014

29 Jun 2017, 08:18

Stop harassing me - I don't want to be a client of FNB

<p>On the 25th of May 2015 I closet my checque account with FNB. Over the last month I have been receiving SMS's from FNB daily, over the last two weeks, it has become twice daily. The SMS states that "your checque account is dormant please contact us to re-activate it." So I contacted FNB to see what is going on seeing that I closed my account. Apparently, some *********** employee, re-activated my account without my consent. The people answering my calls at the helpdesk, comfirmed that the account was closed and then re-opend(I have a call recording of this). REF:RB ********** 1069</p> <p> </p> <p>So FNB, "How can you help me". Close this account, it has taking FNB over two years and stop sending me daily SMS's. I do not want to be a client of FNB due to utter pathetic customer service.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2017, 09:16
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

MN
Marc N's update03 Jul 2017, 10:30
Reviewer Update

Good day

I am still receiving SMS's daily. Please stop this immediately.