1 reviews | Active since Feb 2017
Stop Debit orders cancelled account No action taken
I reported my cheaque account to the ***** department they then issued me a new card which i never collected, upon collection i was told that the card was send back i then decided that they should cancel my account and o reopened a new account no action was taken debit orders are still going off and i have cheque deposits i have no clue about.
Now due to fnb staff nd not taking action im in debit of R1500 which i transfers 3 transaction by mistake now i cant claim my own money back because fnb hasnt done there job correctly !!!
I reported the issue i was told on Monday that ill get an feedback back in 48 hrs its 5 working days later and still no respond just show how they dnt do there job or take there job serious seeing they working with other peoples hard earn money.
Reference number i was given ********** .
Fnb just doesnt care .
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)