KH
KIM H
1 reviews | Active since Jul 2010
20 Apr 2016, 11:22
STOP DEBIT ORDER SYSTEM NOT WORKING
I have attempted to stop unwanted debit orders on my account. I visited my branch where they showed me how to stop debit orders using my cellphone banking and to stop them by a monetary range. The debit orders keep coming through and I am now losing an average of R500 per month to unnecessary banking fees which the bank will not refund. I have sent cancellation notices to the companies but still debit orders are processed. I need my total bank fees refunded or I will have to change banks.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
20 Apr 2016, 12:55Hello kimi.hill,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Apr 2016, 12:55
Official
Hello kimi.hill,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 908488.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
