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JG
Jacques G

1 reviews | Active since Jun 2014

29 Jun 2018, 11:57

Stop claiming you look after your clients

After dealing with FNB private wealth for years I have finally had enough. Please FNB, stop making it your slogan that you are there to help your clients. When the client has money you are knocking on their doors for business but as soon as the table turns and one needs help you come up with excuses about a system generated response. Don't banks have people making decisions anymore???

I have decided to move my homeloan and all other accounts to a bank that will actually look after their clients.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2018, 13:07
Official

Good day Jacques,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

JG
Jacques G's update29 Jun 2018, 13:28
Reviewer Update
Good day Naomi Thanks but I have already been in contact with one of the "managers" who keeps saying that the systems will not allow him to assist me. Hence the frustration about FNB. The bank is quick to jump when there's a lot of money at stake but very slow to react when assistance is needed. I don't see anyone sorting this out as I believe the banks gets managed by a system Regards Jacques
JG
Jacques G's update03 Jul 2018, 08:34
Reviewer Update
And to date, no reply. Maybe another example of the non existent service from a bank claiming to be there for their clients. Standard Bank sounds very keen to take my bond and all other accounts over. So far my business account have changed and I must say, the service there is a LOT better.