Stop being a disappointment, FNB.

It's sad that I have to give yet another bad review to FNB. Few weeks ago I spoke to Jennifer Coetzee and Burnedett Stoltenkamp who both assured me that FNB Life will pay out claims (up to the end of December 2020). To this end, only one payment was made. This morning I wake to messages from FNB regarding debit orders that have bounced, and policies not being paid.

Few days ago, I spoke to someone from FNB Life to check if payments for this month will be paid as promised but got cut off. Yesterday, I called FNB Life, only to be given conflicting information. The consultant wasn't sure what was happening on my claims, and kept on referring to issues raised more than two months ago.

I have also noted that my credit record has been adversely affected as a result of FNB. I don't know how this could be after claims had been approved. Please rectify this issue as well.

I am convinced that FNB can do better than this!