RS
Roelof S
1 reviews | Active since Jul 2021
18 Sept 2022, 15:27
Stone walling customers and open access to your personal information.
After being contacted by customer service 30 min after posting the first review and giving them the information again and requesting that they fill me in on the ********** credit card on my wife's name and the reason for the service refusal from their private banker who was responcible for our account closure and who was supposed to action it, the communication has once again run into a wall of silence.
Has to make you wonder how far this runs into the system. If you are an FNB client I would be weary of sharing my personal information with the organization.
So all 4 channels of communication has ended in same stone walling behavior.
Shame on you FNB, not to mention the time you have ****** from me with your inefficient systems, *********** and underhanded behavior from your staff.
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Replies (1)RS
Roelof S's updateReviewer Update
19 Sept 2022, 10:30 Email from the private banker.
On Mon, Sep 19, 2022 at 9:22 AM Shelembe, Sithembile <***> wrote:Good morning Roelof & Martha I truly don’t understand what it is that you require from me, I have provided numerous communications from different FNB departments and I have provided you with all available resources where you can channel your dissatisfaction within FNB. There is no reason why we would lie as an organization that there is no existing account when there is. if you truly apply logic to this incident you’d question why any ******** in South Africa would **********ly use a credit card and then pay for it each and every month without defaulting? I have dealt with many ***** cases and can tell you that such cases never happen. If anything this points to the fact that Nedbank had outdated information of when Martha used to use the facility and then paid for it every month without defaulting and then their system has failed to take note that this same credit card was then closed over a year ago. I have nothing to apologise for as there is nothing that I have done wrong thus I refuse to take responsibility for the fact that incorrect information has been communicated to yourselves by your banking institution. Should you have any further complaints regarding FNB please send them through to *** as I no longer have a mandate over your profiles because you don’t hold any FNB banking products. Kind Regards | Sithembile Shelembe
Private Banker Wealthy
following response.
Morning Sithembile; ***
I will be posting your email on hallo peter , thank you for your blame shifting email and proving my point about you and the organization you represent.
I can not apply any logic when you refuse to share information ( communicate) and are un-responsive. This is the most info you have shared to date. Cases like this are on record in the S.A banking system with ******* immigrants and ******** organizations - you should go do your home work.
Just for the record I really don't want to speak to you , deal with FNB but you keep forcing your inefficient systems on us.
You forced me to go onto Hello peter as you, client service, ***** and customer service has all failed in the most basic of serve , to communicate.
Your email is emotionally charged and rude when you failed in doing your basic functions. You should not have sent this mail to a person out side your organization.
If FNB investigated and this in fact the case we can close this matter, but I do not trust you or the ***** investigation team.
And in closing by not closing accounts properly as was the case when we closed all our accounts with FNB, you are adversely affecting our credit score and access to funding.
So this is the second time the records had incorrect information if that is the case.
I will now be escalating this to the banking ombudsman as your internal systems has failed, you refuse to react to external stimulus ( other than this rude mail) and you have still not clearly confirmed what happened. At least your denying any wrong doing now. So we are making progress.
On Mon, Sep 19, 2022 at 9:22 AM Shelembe, Sithembile <***> wrote:Good morning Roelof & Martha I truly don’t understand what it is that you require from me, I have provided numerous communications from different FNB departments and I have provided you with all available resources where you can channel your dissatisfaction within FNB. There is no reason why we would lie as an organization that there is no existing account when there is. if you truly apply logic to this incident you’d question why any ******** in South Africa would **********ly use a credit card and then pay for it each and every month without defaulting? I have dealt with many ***** cases and can tell you that such cases never happen. If anything this points to the fact that Nedbank had outdated information of when Martha used to use the facility and then paid for it every month without defaulting and then their system has failed to take note that this same credit card was then closed over a year ago. I have nothing to apologise for as there is nothing that I have done wrong thus I refuse to take responsibility for the fact that incorrect information has been communicated to yourselves by your banking institution. Should you have any further complaints regarding FNB please send them through to *** as I no longer have a mandate over your profiles because you don’t hold any FNB banking products. Kind Regards | Sithembile Shelembe
Private Banker Wealthy
following response.
Morning Sithembile; ***
I will be posting your email on hallo peter , thank you for your blame shifting email and proving my point about you and the organization you represent.
I can not apply any logic when you refuse to share information ( communicate) and are un-responsive. This is the most info you have shared to date. Cases like this are on record in the S.A banking system with ******* immigrants and ******** organizations - you should go do your home work.
Just for the record I really don't want to speak to you , deal with FNB but you keep forcing your inefficient systems on us.
You forced me to go onto Hello peter as you, client service, ***** and customer service has all failed in the most basic of serve , to communicate.
Your email is emotionally charged and rude when you failed in doing your basic functions. You should not have sent this mail to a person out side your organization.
If FNB investigated and this in fact the case we can close this matter, but I do not trust you or the ***** investigation team.
And in closing by not closing accounts properly as was the case when we closed all our accounts with FNB, you are adversely affecting our credit score and access to funding.
So this is the second time the records had incorrect information if that is the case.
I will now be escalating this to the banking ombudsman as your internal systems has failed, you refuse to react to external stimulus ( other than this rude mail) and you have still not clearly confirmed what happened. At least your denying any wrong doing now. So we are making progress.
RS
Roelof S's update19 Sept 2022, 10:30
Reviewer Update
Email from the private banker.
On Mon, Sep 19, 2022 at 9:22 AM Shelembe, Sithembile <***> wrote:Good morning Roelof & Martha I truly don’t understand what it is that you require from me, I have provided numerous communications from different FNB departments and I have provided you with all available resources where you can channel your dissatisfaction within FNB. There is no reason why we would lie as an organization that there is no existing account when there is. if you truly apply logic to this incident you’d question why any ******** in South Africa would **********ly use a credit card and then pay for it each and every month without defaulting? I have dealt with many ***** cases and can tell you that such cases never happen. If anything this points to the fact that Nedbank had outdated information of when Martha used to use the facility and then paid for it every month without defaulting and then their system has failed to take note that this same credit card was then closed over a year ago. I have nothing to apologise for as there is nothing that I have done wrong thus I refuse to take responsibility for the fact that incorrect information has been communicated to yourselves by your banking institution. Should you have any further complaints regarding FNB please send them through to *** as I no longer have a mandate over your profiles because you don’t hold any FNB banking products. Kind Regards | Sithembile Shelembe
Private Banker Wealthy
following response.
Morning Sithembile; ***
I will be posting your email on hallo peter , thank you for your blame shifting email and proving my point about you and the organization you represent.
I can not apply any logic when you refuse to share information ( communicate) and are un-responsive. This is the most info you have shared to date. Cases like this are on record in the S.A banking system with ******* immigrants and ******** organizations - you should go do your home work.
Just for the record I really don't want to speak to you , deal with FNB but you keep forcing your inefficient systems on us.
You forced me to go onto Hello peter as you, client service, ***** and customer service has all failed in the most basic of serve , to communicate.
Your email is emotionally charged and rude when you failed in doing your basic functions. You should not have sent this mail to a person out side your organization.
If FNB investigated and this in fact the case we can close this matter, but I do not trust you or the ***** investigation team.
And in closing by not closing accounts properly as was the case when we closed all our accounts with FNB, you are adversely affecting our credit score and access to funding.
So this is the second time the records had incorrect information if that is the case.
I will now be escalating this to the banking ombudsman as your internal systems has failed, you refuse to react to external stimulus ( other than this rude mail) and you have still not clearly confirmed what happened. At least your denying any wrong doing now. So we are making progress.
On Mon, Sep 19, 2022 at 9:22 AM Shelembe, Sithembile <***> wrote:Good morning Roelof & Martha I truly don’t understand what it is that you require from me, I have provided numerous communications from different FNB departments and I have provided you with all available resources where you can channel your dissatisfaction within FNB. There is no reason why we would lie as an organization that there is no existing account when there is. if you truly apply logic to this incident you’d question why any ******** in South Africa would **********ly use a credit card and then pay for it each and every month without defaulting? I have dealt with many ***** cases and can tell you that such cases never happen. If anything this points to the fact that Nedbank had outdated information of when Martha used to use the facility and then paid for it every month without defaulting and then their system has failed to take note that this same credit card was then closed over a year ago. I have nothing to apologise for as there is nothing that I have done wrong thus I refuse to take responsibility for the fact that incorrect information has been communicated to yourselves by your banking institution. Should you have any further complaints regarding FNB please send them through to *** as I no longer have a mandate over your profiles because you don’t hold any FNB banking products. Kind Regards | Sithembile Shelembe
Private Banker Wealthy
following response.
Morning Sithembile; ***
I will be posting your email on hallo peter , thank you for your blame shifting email and proving my point about you and the organization you represent.
I can not apply any logic when you refuse to share information ( communicate) and are un-responsive. This is the most info you have shared to date. Cases like this are on record in the S.A banking system with ******* immigrants and ******** organizations - you should go do your home work.
Just for the record I really don't want to speak to you , deal with FNB but you keep forcing your inefficient systems on us.
You forced me to go onto Hello peter as you, client service, ***** and customer service has all failed in the most basic of serve , to communicate.
Your email is emotionally charged and rude when you failed in doing your basic functions. You should not have sent this mail to a person out side your organization.
If FNB investigated and this in fact the case we can close this matter, but I do not trust you or the ***** investigation team.
And in closing by not closing accounts properly as was the case when we closed all our accounts with FNB, you are adversely affecting our credit score and access to funding.
So this is the second time the records had incorrect information if that is the case.
I will now be escalating this to the banking ombudsman as your internal systems has failed, you refuse to react to external stimulus ( other than this rude mail) and you have still not clearly confirmed what happened. At least your denying any wrong doing now. So we are making progress.