1 reviews | Active since Jul 2015

16 Jun 2017, 13:52

Stollen Card Transactions

<p>My cards were ****** in 2015 and since then every few months these cards get used by the ******* and FNB keeps deducting the money from my account. FNB has assured me everytime that they have blocked and flagged these cards but the same thing keeps on happening from 2015. This year alone I have had 2 situations where in April and in June the same thing has happened again. Every time I have to complete a ***** claim form and now the money was confirmed to be credited back into my account but I only received one amount which is not the full amount. How do you deduct money but only credit a part of it back. Really unhappy with FNB at this moment.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2017, 10:37
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and I have requested the relevant department to investigate and provide you with feedback and a resolution.

Complaint reference is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)