****** SAVINGS BANK CARD

<p>i AM A 67 YEAR OLD SENIOR CITIZEN. ON SATURDAY 29 JULY I WENT TO PLATINUM PARK BRANCH TO RENEW MY CARD. EXCELLENT SERVICE. YESTERDAY MY PURSE WAS ******. i WALKED TO FNB CORNER LANDDROS MARE & THABO MBEKI STREETS TO GET A NEW CARD. THE B RANCH HAS JUSTBEEN REVAMPED BY THE WAY. I WAS TOLD AT THE FRONT DOOR TO WALK UP TO THE SECOND FLOOR, WHICH I DID. OUT OF BREATH ON THE SECOND FLOOR I EXPLAINED AND I WAS TOLD THE WAITING TIME IS FIFTY MINUTES. I SAID I CANNOT WAIT THAT LONG AS I HAVE TO WALK BACK TO WORK. I ASKED IF THEY HAVE FACILITIES TO ASSIST SENIOR CITIZENS AND WAS TOLD TO WAIT FIFTY MINUTES OR CALL BACK AGAIN. OTHER BRANCHES ARE ALWAYS WILLING TO ASSIST SENIOR CITIZENS SO THAT WE DONT STAND TOO LONG. SHOCKING SERVICE</p>