****** Phone Inside the Bank

went to the bank on Saturday 26/01/2019 to open a stokfel account, the was a lady who came to us and told us what is needed to open the account, i then put my phone on the seat i was seating on and took out the documents she required to open the account, i then gave it to her. She immediately called us and we went to the cubicles and got assistance i then realized that i forgot my phone on the seat i immediately went back and it was gone. Ernest who was assisting us told a guy called Lebo to assist by checking the CCTV Footage so that we know if the person who took my phone is still inside or they went outside. no one from the bank assisted me in that regards and who ever took my phone had it on the whole day yesterday 27/01/2019 until i blacklisted the phone. FNB Maponya Branch i am very angry that being a bank you couldn't assist me as a client to get who ever stole my phone in your premises.as much as am angry am also disappointed that i couldn't get help with seeing who stole my phone and i know if you wanted to assist me you would have clearly you all didn't care, i don't understand how can you be so calm about what happened within your business. To me is as if Theft is tolerated within your business.If i forgot my phone in a public place a would understand but i left it where there are cameras and securities but still i wasn't assisted. Am so disappointed and angry.