1 reviews | Active since Dec 2016
****** MONEY B
FNB deducted about R5200 from my account BY MISTAKE. It's been more than a week now since I've been calling, fighting and waiting for my money to be paid back into my account. Every time I call I am told that I would get it the next day, their turn-around-time is supposed to be 3-5 days. It's been more than 7 days now and I still do not have my money. This is pure theft, negligence and the worst customer service ever.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)