BG
Brandon G

1 reviews | Active since Mar 2009

09 Apr 2015, 21:08

****** money and bad service

I stopped at fnb cradlestone on the 28th of February because I was immigrating on the 29th of February and didn't want to leave an account open that deducts R141 a months bank charges. They told me they could not find a manager and I need to come back on Monday. I explained that I was leaving the country the next day and I didn't have that option. Three of them ignored the other customers and figured out a way to close my account. They opened up a cheaper account for me to put my money in and told me my platinum cheque account was closed. In April I received a statement for the platinum account showing it was in the negative because the March service charge had come off and I was in over R180 over drawn because of the March fees and a penalty for being over drawn. I have phoned the branch twice and spoken to two managers who take my number and email address and then don't contact me. I really don't give a ****. Don't close the account if you want and ring up R141 every month. You won't see a cent from me you useless worthless excuse for a bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2015, 11:54
Official
Hello enough2,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 664530 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)