****** money
Dear FNB Firstly, your customer service is atrocious. Secondly, your ATM stole my money as I was undertaking a direct deposit transaction. Now it is on my onus to follow up on this yet it's your unreliable machines that are at fault, explain that to me. Thirdly, I am going on every platform possible to tell South Africans about this, and your nonchalant attitude when I phoned the call centre. I spent hours on the phone listening to your monotonic tune to explain my situation. Then telling me it will take 72 hours to track my missing money.
P.S Change your slogan, because you clearly don't want to help.
Good Day,
I would like to thank you for taking my call earlier.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
As per our telephonic conversation a formal complaint has been logged and referred to the relevant department for investigation and resolution.
Your complaint referenced number is ***NF.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I would like to thank you for taking my call earlier.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
As per our telephonic conversation a formal complaint has been logged and referred to the relevant department for investigation and resolution.
Your complaint referenced number is ***NF.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)