****** e-bucks
FNB have '******' me of three months of E-bucks. They upgraded my cheque account from gold to platinum without me requesting the upgrade. This meant that my cheque account and my credit card account were no longer 'aligned' hence I did not qualify for e-bucks. This was never explained in the messages I received. I have reported this THREE times (and I have references) and, as yet, have no satisfactory conclusion. My accounts have been realigned but no e-bucks credit has been forthcoming. I have been promised a FULL credit.
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FNB (First National Bank)'s replyOfficial
06 Feb 2015, 11:37Hello Bainsey,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619298.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619298.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply06 Feb 2015, 11:37
Official
Hello Bainsey,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619298.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619298.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)