1 reviews | Active since Jul 2015

29 Jul 2015, 15:17

****** card Transactions

My cards was ****** in Menlyn Mall and I went to the branch just after it happened within a few minutes.<br> Since my ****** cards had been cancelled the same day at the branch transactions have kept on going through.<br> I have phoned the ***** line and they told me the cards have been flagged but still transactions are taking place.<br> How can a bank reassure you they will protect your money and your details but cancelled and blocked cards still work after the have been cancelled and flagged.<br> I am truly unhappy with First National Bank and their Services. I am considering moving to another bank if this matter is not resolved quickly.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jul 2015, 15:28
Official
Hello QUINTONB90,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 730412.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)