Stokvel Online Profile that's just not happening!

My friends and I opened an FNB Stokvel account on the 2nd of February this year. We did mention when we were at the branch that we would like an online profile for our stokvel account, this would make it easy for the members to have visibility of the financials. A few weeks after, we still had not received the sms that we were told we would receive which would have allowed us to view the online account and also invite the members of the group to link it to their profiles.

I called the bank's call center to enquire about this and I was advised that I needed to go back to the bank (with at least one of the signatories) to consult. We arranged and visited the bank again on the 27th of May. We were told that we had to complete and sign documentation in order to have the online facility and that all the signatories should be present. The "signing" process was completed on the 30th of May and we were again told that we would receive an sms. None of us have an online profile for our stokvel account and none have received the said sms.

I again called FNB call centre today and was told that I can't make enquiries alone and that all the signatories would have to back to the Benmore branch to sort it out. I then requested Benmore's contact number so that I could at least speak to the consultant that assisted us and was told that Benmore branch doesn't take phone calls.

This is tiring and it's also very challenging to arrange for all signatories to convene at the bank for the same story. We are not going back to Benmore for the third time to queue for an hour, to beg people to create an online profile for our stokvel account. If this is the service that we are receiving from FNB then we have no other options but to look at other options. How difficult can this be and why don't we have support for stokvels? The only option we have is for the three signatories to physically visit the bank all the time?