PS
Potego S

1 reviews | Active since Nov 2013

20 Jun 2017, 10:54

Stinky Attitude

<p>I am shocked by the treatment I received from FNB credit card. But then again, I never learn as this was not the first time.</p> <p>Here I am trying to apply for a limit increase. The lady hangs up on me without understanding my request. I had to call again to explain myself. She deliberately tried everything possible not to assist me.</p> <p>I ended up giving in and ended the conversation without being assisted, and she couldn't be bothered.</p> <p>Totally stinking attitude, she just did not care. I really hate every moment of being associated to this company. And it is clear that no matter how much we complain, nothing gets done about it.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 12:58
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)