STINKY ATTITUDE

<p>I have a personal loan with FNB, the agreement/contract I signed was that " FNB WILL DO A DEBIT ORDER FROM STANDARD BANK ACCOUNT", this morning I checked the balance on my FNB account, and I realised that FNB debited loan instalment from "FNB ACCOUNT". I called this morning, spoke to Noxolo Kunene who had a stinky/disgusting attitude, very bad customer service. I narrated my story and I was told I will only get the refund after 48hours. How is this possible? How do you go and debit my account without my concern? I don't care whether the loan is in arrears or not, shouldn't you be debiting the account we agreed on? and I repeat, the signed contract says STANDARD BANK. You're taking advantage of the fact that I have an account with you guys and you have access to it and you can do whatever you want on my account without my permission? This is bull**** and for the fact that I'm only gonna get my refund after 48 hour makes it a more stinky BULL****.</p>