Stinking service

I have been trying to get Fnb to allocate a payment i made to them for over a month but absolutely nothing has been done and this morning i get an email to say i must check if the Funds didnt go back to me as i used an incorrect reference number. But the account number was correct, i had to make countless calls and sent so many emails, most of which was ignored by the devt review centre, also the staff refused to out me through to the manager, its almost as if though she was so afraid to transfer the call to the manager, the service is absolutely sickening and beyond disgusting, Fnb is delaying the entire process of me clearing my name, and no matter how many times i contact them, im just not getting any help. Im being disrespected and undermined by Fnb, and the debt review centre should be investigated because i dont receive any feedback, so it means that who ever is opening my emails just doesnt respond because they just dont feel like responding