STINKING SERVICE!!!

I ordered a new FNB Cheque Card two weeks ago, and after FIVE calls, i still have not received it. My existing card is due to expire soon and I will have no card. Even after escalation, when they promised me that I will get it within 48 hours, nothing. Today I call, and they say I have to wait another 5 to 7 working days. Which is frankly pathetic. I can honestly say that I have NEVER received good service from FNB, whether it be the bank or the call centre. And I have the Platinum Card which is supposed to provide superior service via their Premier Suite, which is totally hopeless. They can expect me to cancel my account as soon as I get a chance.