stinking bad service from courier company

my account had been migrated to private clients and a new card ordered i was advised in the week that my cheque card would be delivered today between 11am and 13h00 the courier decided to pitch up at 9h15am whilst i was in a meeting i received a email from our reception that they had left as they could not get hold of me this is not acceptable as they have confirmed a specific time frame yet decide to do there own thing i have contacted ccd couriers and they have advised me that they will see if the courier wants to come back this is a bunch of **** i pay alot of service fees with you guys and expect you as my bank to sort this out as i require my card today before 12pm seriously sort this out