Stinking attitude, unhelpful and ***********!!!

I got to the bank just after 12 pm, tried 2 deposit R3600 into my wife's account which I also have signing powers In. A teller advised me that I could not do so because the account was frozen pending proof of residence that we needed 2 furnish. A supervisor whose name is apparently Alinah was called 2 assist me further as I had just remembered that my wife recently opened an account at Edgars & I had the link 2 her account & immediately offered 2 email her statement 2 the supervisor concerned & I did. She scanned the statement & sought 2 paste it on my wife's profile & she said it was blurry, I told her the problem lies with her scanner & could not understand why & how that now became my problem. She was adamant there's no way she'll assist me saying I needed 2 go get an original statement from either the nearest Edgars store or from home. I tried explaining 2 her that Edgars doesn't send a statement in hardcopy but rather they sms a link 2 their clients. She wouldn't listen. I immediately requested 2 speak 2 the branch manager & indicated 2 the said supervisor that I'm going 2 vent my frustration on hellopeter. The manager came & solved the matter with such ease...Spent over 2hrs.