Stinking attitude from contact center agent

Good day

This morning I called in 08:30 and the call duration was 10mins and 48 secs amd I called from my FNB simcard number 06******36 and I spoke to a lady named Mantwa and she gave me a call reference number rd***.

She had said she was going to send it to me but that's irrelevant now.

The reason for my call was ro reverse a debit order with another bank of which I have a loan with, because they had debited an incorrect amount and was going to take them 5 working days to reverse and my concern is my other debit orders that are due to go off.

When trying to explain this to the consultant I found her to be very rude...and she would be silent on the phone...and had said I told her to keep quiet which I did not...I said because they cannot reverse the debit...I asked a follow up question and had asked to forget about the debit order reversal procedure....she then proceeded to argue with me on the phone...I have worked at a contact centre before and you need to undersatnd that when a client calls in they in need of your help as an agent not looking for an arguement.

Please look into this matter and I expect feedback on this matter and what action and steps were taken in order that no other FNB client is treated in this fashion.

I know that FNB will not lose much by losing me as a client "who am I" ?

Consultants should not be speaking to your customers like that.

Regards Hlumelo Ande Nzimande