Stinking attitude and lack of delivery

I opened a business account with Fnb in February. After sending the Kyc documents more than 4 times they still said they didn't receive them. I went to the branch again on the 17th of August for them to scan the documents and forward to the right department where I was advised this would take 3 working days to clear. I went to the branch today, the 20th and was told the account still had a hold to it and the consultant advised me to call them directly. I called the Internet account opening call centre and Moipone was very unprofessional and rude.she first did not want me to give me her name and later she said she couldn't assist me and had to transfer me, only to come back to her after holding for close to 10 minutes. I am livid with FNB and I feel they take customers very lightly. It is about time we boycott them as they are now getting *** headed.