Stillnot resolved no one has called me pathetic service as normal

Neither of the 2 below queries have been rectified yet

11 Aug 2021, 13:47 FNB the unhelpful and pathetic service bank RE: [REF:**********6_**********96] i received an e mail to say this was resolved however when i do my bank recon the money is still missing

it have now been close to 3 weeks.

Card ***** keeps saying the money went out and came back into the account it did not it went out and was never returned, i did not approve the amount that was taken out of the account

Once again FNB are steeling or at least allowing peoples money to be ******.

almost a year ago i logged Query Ref - **********NF

where FNB deducted 3400 rand off my credit dacrd 2 x i am still waiting for the return of this outstanding amount.

Query Ref - **********NF this reference number i was suddenly sent a mail that asked me to fill in a dispute form i asked them in a mail to call me gave them my number as well below is the mail i sent to them

"As per usual FNB are not very helpful

I no longer have the card I used for this transaction and the option to select for what happened does not show me what I need to select

Why is FNB so Pathetic this has been a problem for a year and now suddenly they want a despute form that has very little information on it

Veronique please call me **********) asap I am tired of the pathetic service

Kind regards" this was sent on the 29th of jusly i am still waiting for my call

FNB (First National Bank)'s reply: 11 Aug 2021, 14:23

Good day Mrs Morgan,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: ***NF

Regards, Hello Peter Complaints Team Email address: ***

Private Reply Terri M: 11 Aug 2021, 15:49

what is the point of your response if you do not fix the problem