Still Zero Service after all of these years.

On the 8th of May 2018, I sent a query to eBucks as to why I am still earning very little eBucks. I laid out the problem as I saw it via email (Sent: Tue, 8 May 2018 17:14:37 +0200 To: ********** Subject: eBucks Earn Query). This the second time I've queried with eBucks regarding the minimal earn on my account. A full week later, On 15 May 2018 at 14:59 I received a call from eBucks, which I was unable to answer as I was in a meeting. On 15 May 2018 at 15:17 I received an email from Emelda Fortuin stating that had tried calling me and was unable to get through. She asked me to let her know when the best time was to call. I rep**** via email at 15:37 the same day, stating that it was best to contact me after 15:30. Nine days later, on 24 May 2018 at 15:53 I received another email from Emelda Fortuin stating that she had tried calling me “numerous times” after 15:00, with the call just going to voice mail. After that, some generic gibberish that did not answer the query that I had. First off: I have waited 16 days for eBucks to contact me, only to be snubbed via email. FNB, do you think that a 16 day turn around time for a query is acceptable? I don't. Second: I check my call logs on my phone and I checked my voicemail, there is nothing on there from eBucks. I'm not saying Emelda Fortuin is lying, but I have no records of her attempts to contact me, other than the two email messages mentioned above. Third, if Emelda Fortuin had bothered reading the email response I sent, she would have noted that I would not have been answer the "phone calls" she alleges to have made if they were before 15:30. It shocks me that I have to query the same thing with FNB/eBucks twice, and both times get no service whatsoever. I am flummoxed.