Still without funds due to no problem solving serv

Both my Cheque card and Credit Card expired.I ordered a new credit card and stated what branch want it delivered to. I was told, FNB will contact me to arrange for branch choice of delivery for Cheque.2 days before expiry, get sms it was send to my main branch 700km from me. NOBODY CONTACTED ME TO CONFIRM THIS. Thought its ok,i have my credit card so will be able to get funds. Activated my card,tried to withdraw money from FNB ATM, PIN DOESN'T WORK. Went to FNB again,unblocked my card, changed my pin.Tried at two different merchandisers, again new pin doesn't work with new card. Again went to FNB branch. NOBODY INSIDE CAN ASSIST ME, HAVE TO PHONE TO SPEAK TO CREDIT CARD DEPARTMENT. Spoke to the most rudest lady ever, all she says, everything seems fine on her side. cant assist me with solution. Finally after asking her direct if she think im lying she suggest it might be the strip not registering. All she can offer is a new card. I then get charged R115 for a new card, because the one send to me doesn't work. Im without any means of getting funds, your staff is *********** and now all of this is causing me extra money apart from all my trips to the bank trying to fix it.PATHETIC