Still waiting on some kind of explanation/feedback

<p>Hi FNB,</p> <p> </p> <p>Long story short, I logged dispute (no. ECCR3CMXASI01) with your forex department approx. 2 weeks ago as they took additional sum from my account (on the top all the other SWIFT related fees) of the 28th of June without any proper explanation. One of your consultants promised to let me know about this latest by Monday 10th of July but here we are more than week after deadline and I am still waiting on some kind of feedback from your forex department or someone else. Can someone please urgently look at this and let me know what is going on?</p> <p>I can say that in last 12 months or so I didn’t really have the best experience with FNB (e.g. it took month and half to open Global acc, R99 ********** debit order, etc.) and if this doesn’t get sorted I am definitely leaving FNB as I am not able to tolerate poor service any longer just because your banking app/website is great. There are other banks in SA that cost less and provide better service.</p>