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LM
Leeroy M

1 reviews | Active since Sept 2017

20 Sept 2017, 00:11

Still waiting on my call back

I'm a client with personal loan with FNB, My personal circumstances has changed since I initially made the loan, My rent expenses increased with R1000 and I have a baby on the way, My loan installment is R2377 I called Fnb consultants tel no. ********** 631 four times today(19/9/2017) to try and get a reduction on my personal loan installments.... They said they'd call me back... They never did.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Sept 2017, 08:26
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

LM
Leeroy M's update20 Sept 2017, 12:26
Reviewer Update
I'm still waiting on that call FNB
LM
Leeroy M's update20 Sept 2017, 12:54
Reviewer Update
Thanx for the response... My phone rang for three seconds... It's documented in my miss call log... Huawei phones records the ring times... I hope to hear from you... Thanx in advance
LM
Leeroy M's update20 Sept 2017, 13:21
Reviewer Update
My phone rang for five seconds earlier then went off... Are we playing 'we struggling to get hold of you games here'
LM
Leeroy M's update20 Sept 2017, 15:14
Reviewer Update
I'm disgusted at the level of service... I've been a client of FNB for over 10 years...One would think you would give me a response on my actual complaint instead I'm getting messages telling me they couldn't get hold of me