FN
Fanie N

1 reviews | Active since Jan 2015

13 Jun 2018, 17:20

Still waiting on FNB Private Clients for service, to desperately try and end your service.

FNB Private Clients is a false front with no service at all. My previous banker Melanie Barnard, was never available. After she left I never got a wimp of who the new person is. After multipal screening matches about their bad, rather non existent service I was told who the new personal banker is. Onassis Shilubane is apparently the new banker. As per Sameerah's mail two week ago, I am still waiting for this banker to contact me. Not even downgrading from Private Clients is worth a response from them.

"Good Day. Thank you for allowing us to assist with your request. Please be advised that I have escalated your query for an account downgrade to your private banker to contact and further assist you. Thank you

Contact the FNB Private Clients Service Suite on the details below should you require any further assistance.

Regards, Sameerah Ahmod Support Banker 3rd Floor, Block 10, Inanda Greens Office Park, Sandton Tel: ********** & Tel:+27 11 **********

I am still waiting on FNB Private Clients to come back to me.

Private Clients, YOU ARE A JOKE!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jun 2018, 09:21
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)