STILL WAITING ON FEEDBACK

I have logged number of complaints and the service is terrible, i am actually wanting to change my bank now, i logged a complaint regarding my FNB credit card application, i then received a call from a lady today saying she is looking for my wife number, i told her the query is for me not my wife, but she did not listen, she then called my wife and my wife informed her its for her husband, she said she would call and never did, i am requesting a credit card application to be approved but this service i am getting from FNb is so bad, hello peter does not help as well i see