1 reviews | Active since Aug 2015
Still waiting for the response
FNB submitted another debit order again on the 26th and I'm still waiting for the query I logged on the 25th
Dear Miss L. Mabe,
We acknowledge receipt of your complaint on the 25/10/2017.
Your complaint is being investigated; FNB Loans Customer Experience will be in contact with you shortly.
Kindly note our turnaround time is 24 business hours.
Thank you
FNB Loans
Customer Experience
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)