1 reviews | Active since Jul 2011
Still waiting for the documents I requested for my Covid-19 apllication!!!
My Covid-19 assistance application has been a nightmare of abysmal service! The timeline is as follows:
# Early April - went to my branch at Constantia. Could not help, system freezing # Contacted branch manager, Lynne, who referred me to Amien Davids who didn't answer calls nor emails until I lost it with him! # Uploaded application for Covid-19 Cash Flow Relief twice - told by Amien that it had not been received as it was not on my profile # Sent complaint letter to Amien to submit to Premier Solutions on 27 April # 30 April - received email from Noni Shikwambana to say compliant was received and application pre-approved # 1 May received approval of cashflow relief application on the app and emailed Noni to send me the 4 attachments by email so I could read them before I commit. (Reading them on the app takes a million scrolls and I want a copy of these documents for my record!) # 4 May - followed up with another email to Noni to request copies of these attachments # ? May - tried to send a message via the app for these documents. Received message back - 2008 in the queue. Would FNB wait to get an answer when 2008th in the queue?!? A ridiculous, ineffective solution for client service!!! # 6 May - received a call from a lady (did not get her name) to follow up on my decision re the application. She got an earful, as I had STILL NOT RECEIVED THE DOCUMENTS I REQUESTED! She promised to follow up so I could get these documents # 7 May - sent another email to Premier Solutions complaining about non-response to my request. This time in bold, underlined, different colours, etc., hoping to get a response and asked for this to be escalated # 8 May to 14 May - NO RESPONSE AT ALL # 14 May - forwarded the same email sent on 7 May to Premier Solutions.
6 WEEKS LATER AND I STILL HAVEN'T MOVED ONE STEP FORWARD ON THIS ISSUE. FNB - "How can we help you?" YOU DON'T!!!!!!
As a long-term client of the bank, I am disappointed to say the least. This is shocking service!!!!!!!!!!!!
Please read the comment from Mphekgele Makwala below. I quote, "...they call them relief but is a loan that will take you years to pay them back."
Is this why you don't want to send emailed documents so you can CON customers into committing to something because they haven't read all the small print?! I AM FURIOUS!!! Please note FNB, that I DON'T THREATEN, I DO EXACTLY WHAT I SAY I WILL DO, so send me those documents on email or I will go to the NCA!!!!!!
Please read the comment from Mphekgele Makwala below. I quote, "...they call them relief but is a loan that will take you years to pay them back."
Is this why you don't want to send emailed documents so you can CON customers into committing to something because they haven't read all the small print?! I AM FURIOUS!!! Please note FNB, that I DON'T THREATEN, I DO EXACTLY WHAT I SAY I WILL DO, so send me those documents on email or I will go to the NCA!!!!!!