Still waiting for resolution on bank charges.. suspicious they cannot easily give a reply

more FNB lies - I left a review about FNB suddenly adding charges to my credit card and the inability to get an answer from them regarding the reason for these costs - I received an sms saying my complaint has been assigned to a customer resolution centre and on the review I got a message saying FNB has rep**** privately.. which they havent, except to give a reference number. It is suspicious they cannot immediately clarify the charges.