STILL WAITING FOR REFUND
I made an ewallet deposit to a non existing number last week wednesday.I then called FNB to inform them and the guy that assisted me told me the Funds were still thete and has made the reversal and i should have my money back in my account with a penalty fee taken within 2-3 days ...It has now been 7 days and there is no money refunded.FNB please PAY BACK MY MONEY
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)