Still waiting for payment

I still don't understand why I initiated a Funeral policy claim on Tuesday and it has yet to be paid. I need the money urgently to pay for my mothers funeral.

I have called the damned call centre three times today and nothing could be done. The consultants would just redirect me or even ask me to hold until I have to complete a customer satisfaction.

From 2022 I have been paying yet you are failing me at the most difficult time of my life.