Still waiting for my order 3 weeks later....

I ordered a phone from Ebucks on 27 Nov and have been receiving text messages stating that my order is being dispatched on 30 Nov. I have not, to date, received any such delivery. I contacted ebucks last Tues (5 Dec), I was told that the courier company will get in contact with me. There was no such call. I email ebucks and was contacted last Fri by a very pleasant gentleman saying that the courier company misplaced my order but will rectify this issue at the very latest on Mon, 11 Dec. It is now 13 Dec, I paid for the phone and delivery and I have no idea if I will be receiving this phone. Ebucks, if you cant keep to your 6 day delivery policy, don't promise this. For this inconvenience, ebucks should, at the very least refund my delivery fee and send a voucher with the phone.