Still waiting for my card and have no money now

<p>Almost a week and half ago I was called because of a *****ulant transaction on my card (which I am grateful for). I was told then that my card was cancelled. I did NOT realise this meant I had no access to my account at all. I was also told I would have my new card within that week. It is now almost a week and a half later and I still have no card. This morning I received a text message saying my account is overdrawn. Well HOW am I supposed to sort this when all my money is in my account that i don't have access to? HOW am I meant to be feeding my family? HOW am I meant to be putting petrol in to get to work? If I get charged for being overdrawn now, I swear I will leave FNB and go to another bank. This service I have recevied from a bank. I keep hearing ads on the radio about how great FNB are. If this is true, why am I only experiencing pythetic service?</p>