Still waiting for my card...

My cards have expired at the end of July. My garage card that I hardly ever use was delivered to me about 2 weeks before expiry. I was told by CCD couriers that my other cards will be delivered to my local FNB branch. I went to the branch 2 weeks after but there were no cards for me. I was told arrangement was made to deliver my cards at my house. I had to follow up on the status of the delivery on the FNB chat service, at first the consultant wanted me to arrange the delivery with the courier directly. The consultant eventually arranged the delivery. Yesterday I received my new credit card but no cheque card, this is the card that I use most and had my old one declined on me due to being expired. Yesterday I tried to follow up on this card on the FNB chat platform but I received no response. Why not just deliver all the cards at once, it must surely be much cheaper to get a courier to my house once, that way I can also have all my cards at once. Now I still need one card and have no idea if it will eventually get to me.