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sS
sydneymbele S

1 reviews | Active since Jul 2016

03 Sept 2018, 08:32

STILL WAITING FOR MY CARD!!!!

I used my card at a different bank's ATM and the machine swallowed it up, I immediately blocked the card and went to my online banking site to order a new one. I've been waiting for over 7 days now and still no card,

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Sept 2018, 09:32
Official

Good Day Sydney Mbele ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

sS
sydneymbele S's update03 Sept 2018, 11:41
Reviewer Update
Hi , I got a call from CCD couriers today , My card will be delivered within the next 3 working days . Your service is ridiculous, I really don't see the benefit in paying your exorbitant fees. What's the point of having a Premier account anyway???
sS
sydneymbele S's update03 Sept 2018, 11:41
Reviewer Update
Hi , I got a call from CCD couriers today , My card will be delivered within the next 3 working days . Your service is ridiculous, I really don't see the benefit in paying your exorbitant fees. What's the point of having a Premier account anyway???