TG
Tean G
1 reviews | Active since Jun 2012
24 Feb 2016, 10:45
Still waiting for my card
Hi<br> <br> I was phoned for a private banking Credit Card offer 2 weeks ago and everything was confirmed and finalised. I was told that my card will be at the branch in 5 working days but since then all I got was an sms stating that my account no longer qualify for the Private Clients bundled rates. No-one even tried to phone me do discuss what happened. I am paying almost R350 'n month for bank charges and this is the service I get. I am starting to get fed up with FNB's service.
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FNB (First National Bank)'s replyOfficial
24 Feb 2016, 11:04Hello TGouws1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 875044.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 875044.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Feb 2016, 11:04
Official
Hello TGouws1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 875044.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 875044.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)