Still waiting for FNB insurance response

2 Fnb insurance, The reference number is rmm20 I will say it again, is a disgrace. Still waiting for them, and my ceiling and kitchen units is continuing get damage. Yhoo I’m tired of this insurance. I pay every month, but they told that they won't change the galvanising pipe that are rusted, I bought the this year and fnb sent the evaluate to valute and do inspection on they the is right, didn't saw the has got galvanized pipe or they saw and decided to ignored it because, I was black client to buy this house. The didn't take it serious.