Still waiting for FNB consultant to contact me.

On the 18th of Julu 2020, i published this review about poor customer service I'm receiving from FNB:

"I paid up and closed my FNB Premium Credit card account on the 27th of May 2020. I received the confirmation letter from FNB on the very same day. As of today, the 18th of July 2020, my transunion credit report shows that I'm still owing FNB despite the fact that l have sent numerous emails to their credit card department to sought out the problem. This is negatively affecting my credit rating. May you please sought".

FNB (First National Bank)'s reply: 18 Jul 2020, 11:22

Good day Mr ******,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: ***NF

Regards, FNB Customer Resolution Center *** **************************************************** 471899NF Credit Card to me 7 days agoDetails

Good day Mr Milton C.

Thank you for writing to us. We acknowledge receipt of your complaint. One of our consultant will contact you to resolve your complaint .

Kind regards Selma FNB Credit Card | Retail Banking 30 Diagonal Street, FNB Place, Johannesburg,2001 **************************************************** After all these promises, no one from FNB has bothered to contact me and the issue remains unsolved. Today marks 7 days after receiving a Hellopeter private message stating that one of tbeir consultants will contact me in due course to resolve my issue. May you please FNB resolve this issue without. I think i have been patient enough with you guys.