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I was purchasing some items online (Spree online shop) and as I was making payment, the spree website gave an error message but payment was taken from my bank. 3 transactions in total. Logged a dispute with spree but because there was no order they referred me to FNB. I logged a dispute until now no feedback. This is the email I got. From: [Email Removed] [Email Removed] <br> Sent: Wednesday, December 09, 2015 10:08 AM<br> To: Millicent Kentshane<br> Subject: RE: RE: Dispute [REF:***]<br> <br> <br> <br> Thank you for your email, we confirm receipt of your communication.<br> <br> Please be advised that we will respond to your request within the next five (5) business days.<br> <br> Cheque & Debit Card Disputes:<br> <br> A Dispute form along with the relevant documentation specified must be completed and submitted for all requests.<br> Incomplete forms will unfortunately be returned unprocessed<br> Reserved Funds on Account:<br> <br> Requests for deletion can be mailed to [Email Removed]<br> Reserved funds will only be deleted if the amount has already been settled (processed) on your account<br> SMS notifications will be used to update you on the progress of your dispute. If however you have not had