Still waiting for feedback...............................................

So, after all my ranting and raving, with the assistance of an FNB consultant, the issue (which was actually my doing), has been resolved. I had not been receiving sms's from FNB (OTP's, credit card transactions etc), so with the assistant of the FNB consultant I found that FNB was one of my spam numbers and with his help it was cleared! Thank you! What I don't understand, though, is why it took so long to come up with the solution? Ok, I realize that IT departments assume that everyone knows all the tricks on cell phones but that is not the case; my phone sometimes does some strange things (without my help) and I am not always sure of the consequences, and how to rectify them. So in future with complaints like mine, what I would suggest is start from scratch and determine whether the problem (or is it "challenge") is not the fault of the client. Apologies to all concerned for the run-around!!