STILL waiting for Double up your fuel eBucks

Still waiting for my "Double up your fuel" for July-September, I have had verbal and email confirmation that I qualify for this but have not received the eBucks. Every week when I phone eBucks and speak to Pendile (Team Leader) she tells me that she will give me feedback at the end of the week and every week she does not phone me, thus I have to phone again on a Monday to find out what's going on and every week it is the same story, for weeks now.

I am getting extremely fed up with this situation this NEEDS to be resolved this week, it has been going on way too long.