STILL WAITING FOR DEBIT ORDER SWITCH 2 WEEKS LATER

two and a half weeks ago i made the decision to switch to fnb. I opened my cheque account at woodmead assisted by A Malatji who I informed should also switch my debit orders as I had moved my salary to the new fnb account. I sent this man my bank statement where I highlighted all debit orders that must be switched as he bragged that FNB does this for their customers, I dont have to call creditors myself. I picked up my cheque card last week Saturday at the Carlswald branch, I was shocked to be informed that the debit orders were not switched as A malatji did not send through the form with the instruction. Carlswald called A Malatji and he confirmed that he will send the form to me this past Monday so my debit order can be switched in time for my next payments run. I AM STILL WAITING FOR THIS MAN TO CONTACT ME!!!!! he is not responding to my emails and I cant go through to the bank when I call! IM SO FRUSTRATED!!!!! HELP!!!