Still waiting for credit card

I've twice now indicated to which branch our cards should go, once in July and again 17 August. I called this morning and was told that again FNB is apparently couriering these cards directly to me even though I never requested courier delivery, which incurs an additional fee. There are multiple cards, which presumably must be collected by or delivered to the person whose name is on the card. When I called they could not tell me whether they planned to deliver all the cards to me. We want to know where these cards are and when they are going to be ready for collection. Always in the past FNB has simply sent the cards to the branch, notified us when they are there and we have collected them without a problem. I don't know why FNB has now made it so complicated to just get the replacement cards.<br> <br> FNB does not need to phone me, they simply need to get these cards to the branches we've indicated and do so quickly as this has been dragging on for over a month now.