NC
Nicola C
1 reviews | Active since Nov 2011
16 May 2019, 12:16
Still waiting for contact
I am still trying to get someone to call me back over a week ago with regards to FNB's mess up on my account that they created. Yolanda Gaehler was supposed to get back to me - I sent a mail on Monday 13 May 2019 @ 8h36 & 14h42, Tuesday 14 May @ 13h32 and Thursday 16 May @ 09h30. But NO response. This is the most pathetic excuse for service.
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 May 2019, 13:20Good Day Nicola
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply16 May 2019, 13:20
Official
Good Day Nicola
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
NC
Nicola C's updateReviewer Update
16 May 2019, 14:25When? FNB only deals with half of my complaint and then I hear nothing from FNB!
NC
Nicola C's update16 May 2019, 14:25
Reviewer Update
When? FNB only deals with half of my complaint and then I hear nothing from FNB!